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IVR and Customer Service Solutions
9 results found
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| Premier Members |
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Contact Solutions
11950 Democracy Dr., Ste. 250
Contact Solutions provides customer self-service solutions for large commercial and government enterprises using patented processes and technologies to continuously improve the customer experience while reducing expenses. Guaranteed. Contact Solutions specializes in prepaid card customer service, serving more than 17 million cardholders and nearly 60 government programs. The company boasts a deep understanding of the prepaid industry, and delivers improved customer experience, resulting in reduced customer churn, lower operations and customer acquisition costs and increased margins. Contact Solutions is one of the top five largest hosted IVR providers in North America and the recipient of the Frost & Sullivan Product Differentiation Award. Download the free e-book: The Prepaid Axioms for Optimizing Customer Service here. http://landing.contactsolutions.com/paybefore-ebook/ |
Enacomm Inc.
5800 E. Skelly Dr., Penthouse
Enacomm can help you drive:
Enacomm is PCI-DSS Level 1 certified. We process millions of customer interactions per month, allowing our clients’ customers to access and manage their cash card accounts. Enacomm has extensive experience in prepaid, financial, health care and utilities. Enacomm solutions are designed to be flexible, configurable, cost effective and can be delivered in hosted services, on-premise customer deployments or on-demand using cloud-based services. With more than 800 systems deployed, Enacomm designs and hosts applications that have real impact. |
Midco Connections
4901 E. 26th St.
When it’s about money, it’s urgent. In today’s fast-paced environment your customers time and money are precious. Midco Connections understands the importance of being responsive for your customers. Since 2011, Midco Connections has been providing prepaid card support for some of the nation’s largest prepaid debit card companies. Our Midwest work ethic, clear speech, PCI compliance and 24/7 support are just a few of the reasons Midco is gaining a reputation in the call center industry as the one to turn to for exceptional customer service. Whether it’s a straight-forward balance inquiry or a more complex concern such as a stolen card, Midco approaches each inquiry with professional, courteous support. With sites in Sioux Falls, South Dakota, and Fargo, North Dakota, Midco has capacity and contingency to manage everything from small, start-up programs to large, national campaigns. From senior executives to first-line staff, the entire team at Midco Connections takes pride in a great customer experience. |
SelectCore Ltd.
1600 Steeles Ave. W., Ste. 426
Founded in 1999, SelectCore is a pioneer in prepaid payment solutions for underserved markets. We offer a wide range of products and services from open- and closed-loop prepaid cards to point-of-sale activation and retail reload networks. Our turn-key program management services include IVR, customer care, mobile integration, EMV and instant-issuance. Our clients range from large government agencies and mobile carriers to independent retailers—all servicing a market of millions of underbanked consumers. We live in an increasingly cashless society, where electronic payment options are an essential part of everyday life. SelectCore's payment solutions level the playing field and ensure that all consumers—regardless of their financial situation—have fast, flexible, reliable and safe access to the funds they need, when they need them. SelectCore is listed on the TSX Venture Exchange (SCG-V). We have been ranked among the nation’s fastest growing companies by Profit100 four times in the past six years and in the 2011 Deloitte Technology Fast 500 list of North America's fastest-growing tech companies. |
Sutherland Global Services
295 Madison Ave., 30th floor
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Ubiquity Global Services
19 W. 44th St., Ste. 1108
Ubiquity Global Services is an innovative business process outsourcing (BPO) organization headquartered in New York City and founded by an experienced group of contact center professionals and technologists in prepaid and emerging payments. Our customer experience management solutions include: multichannel customer service; new customer acquisition; outbound outreach programs; IVR; fraud detection & mitigation; disputes & chargebacks management; ID verification; correspondence services; and mailroom processing. Why Ubiquity? We understand that we build lasting relationships with our clients by helping them build lasting relationships with their customers. We deliver innovative ways to scale quickly without sacrificing the customer experience. We’ve developed a next-generation technology platform that powers processes engineered for operational excellence while delivering clients meaningful and actionable business intelligence. Service level, AHT and other contact center metrics are mere table stakes to us. Talk to us about reducing cost per account on file and extending the cardholder lifecycle. Partnering with a rapidly expanding client base, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact. |
| Standard Members |
CallPoint New Europe
Tsarigradsko shose Blvd 115 K
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Genpact
105 Madison Ave.
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VoltDelta
3750 Monroe Ave., Ste. 4B
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